Moon

FAQ

Frequently Asked Questions

 

What is the Museum of the Moon?

The Museum of the Moon is Luke Jerram's scale model photo-real balloon of the moon, internally-lit, and suspended from the crossing of the Cathedral. It has been presented all around the world. 

 

Do I need to pay to visit the Moon in Bristol Cathedral?

No.

During the day (9.00am to 5.00pm) the Cathedral is open and you can visit the Moon free of charge. There may be queues and, if numbers are particularly large we may need to introduce pre-booking slots, but these will remain free of charge. 

If you wish to attend events, or visit in the evening, there are various costs depending on the evening, and these are all detailed in our calendar of events.

 

Who are St Mungo's?

St Mungo's is a homelessness charity, to whom all profits from donations to the Moon will be going to support. You can find out more about St Mungo's here.

 

How can I make a donation?

You can donate to the work of the Cathedral here.

You can donate to St Mungo's here.

You can also make donations to both the Cathedral and St Mungo's in person when visiting either in case using one of our donation boxes, or by card using one of contactless donation points.

 

Do I need to pre-book to visit the Moon?

It depends.

During the day (9.00am to 5.00pm) the Cathedral is open and you can visit the Moon free of charge. There may be queues and, if numbers are particularly large we may need to introduce pre-booking slots, but these will remain free of charge. 

For our various events and evening openings you can book in advance from Wednesday 23 June 2021, on our Eventbrite page.

 

How do I book tickets for Moon events?

All booking is via our Eventbrite page, and booking opens on Wednesday 23 June 2021. If an event is not sold out you can buy tickets on the door using card or cash. All our events can be found here.

 

If I book for an event during the day is there a separate queue from the one for general visiting?

Yes.

If you let a volunteer/welcomer know you are here for an event they can check your ticket and let you in. 

 

I am bringing my children to an event. Will I need a ticket for my baby as well?

No.

Babes-in-arms (or pushchairs!) who are not participating in the event will not require a ticket.

 

Is the Moon accessible?

Yes.

The route to see and walk around and under the Moon will be entirely accessible on the same level as the entrance. 

The Cathedral is an ancient building and some flooring is uneven, and some areas are accessible only via a small number of steps. Please take care on your visit. 

 

Do you offer any concessions or discount tickets?

No, although there is a range of prices for events.

All events have the same price for a ticket. Event prices range from £2 to £25, depending on the event. 

 

Do you have toilet facilities?

Yes.

We have male, female, and gender neutral accessible toilets. Additional facilities will be provided for the Moon.

 

Will the Cathedral Café & Garden be open?

Yes.

The Café and garden will be open during normal Cathedral opening hours (9.00am to 5.00pm) and serving a selection of sandwiches, soups, panini, and home-made cakes. Gluten free and vegan options are available.

 

What if an event is cancelled?

If an event is cancelled either owing to Covid-19 restrictions or through other unforeseen circumstances, we will be in touch to give you the option to either donate your ticket to charity, or to offer a refund.

 

What are your Covid protocols?

While the current restrictions are in place, we are maintaining our current protocols, ensuring all visitors wear face-coverings, maintain spatial distancing, and use sanitiser on arrival. Our welcomers are also trained to ensure tht Covid protocols are followed and that all staff, volunteers and visitors are safe.

 

This sounds really great - how can I volunteer to help?

If you would like to volunteer or know more, you can find out more information here.

 

What if I have any questions that have not been answered?

You can email us here.

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